OKBet Privacy Policy

OKBet ("OKBet", "the Platform", "we", "us", or "our") is committed to protecting and respecting the privacy of all individuals who interact with our online casino and sports betting platform, accessible at https://okbet.casa. This Privacy Policy sets out in clear and straightforward terms how we collect, use, store, share, and protect personal data in connection with your use of the platform.

This policy applies to all registered players, visitors to the OKBet website, and individuals who contact our customer support team. It covers all personal data processing activities carried out by OKBet in connection with the operation of the platform, including account registration, payment processing, identity verification, customer communications, and platform analytics.

By registering an account, making a deposit, or otherwise using any OKBet service, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data in the manner described herein. If you do not agree to this policy, you should not use the OKBet platform.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means OKBet as the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" means a third party that processes personal data on behalf of OKBet under a data processing agreement, such as a payment provider or identity verification service.
• "Consent" means freely given, specific, informed, and unambiguous agreement by a data subject to the processing of their personal data for a stated purpose.
• "KYC" (Know Your Customer) means the identity and age verification process required to comply with anti-money laundering and responsible gambling obligations.
• "Cookies" means small text files stored on your device by the OKBet platform for the purpose of session management, analytics, and functionality.

OKBet collects personal data across several categories depending on your interactions with the platform. The table below summarises what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or biometric data except where this is inherent in a document you voluntarily submit for KYC purposes.

OKBet collects personal data through the following channels and mechanisms:

4.1 Direct Collection

Data you provide directly to OKBet when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotional communication.

4.2 Automated Collection

Data collected automatically as you interact with the platform, including through cookies, web beacons, log files, and similar technologies. This includes your IP address, device identifiers, browser settings, session duration, and pages or games visited. See Section 9 for more detail on our use of cookies.

4.3 Third-Party Sources

Data received from third-party service providers in the context of payment processing, identity verification, or fraud screening. For example, when you make a deposit via Maybank FPX or DuitNow, your payment provider may share transaction confirmation data with OKBet for reconciliation purposes. We may also receive data from identity verification partners where enhanced KYC is required.

OKBet processes personal data only for the purposes set out below, and only where we have a valid legal basis for doing so:

5.1 Contractual Necessity

Processing is necessary to perform the contract between OKBet and the registered player, including operating your account, processing deposits and withdrawals, settling bets, and delivering the services you have signed up for.

5.2 Legal Obligation

Processing is required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, KYC verification, responsible gambling obligations, and financial record-keeping mandates imposed by OKBet's international licensing authority.

5.3 Legitimate Interests

Processing is carried out in pursuit of OKBet's legitimate business interests, including fraud detection and prevention, platform security monitoring, network and system administration, and improving the overall quality of our services. We conduct a balancing test to ensure our legitimate interests do not override your rights and interests.

5.4 Consent

For processing activities not covered by the above bases — such as sending you optional marketing communications or using non-essential cookies — we will seek your explicit consent before doing so. You may withdraw consent at any time by contacting our support team, without affecting the lawfulness of processing carried out prior to withdrawal.

OKBet does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

6.1 Service Providers (Data Processors)

OKBet engages third-party service providers who process data on our behalf under binding data processing agreements. These include:

• Payment processors facilitating MYR deposits and withdrawals (including e-wallet providers and banking partners);
• Identity verification and KYC service providers;
• Fraud detection and anti-money laundering screening services;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Game content providers who may receive session data to operate games on the platform.

6.2 Legal and Regulatory Requirements

OKBet may disclose personal data to regulators, law enforcement agencies, courts, or other public authorities where required to do so by applicable law, regulation, court order, or legal process. We will notify you of such disclosure where we are legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of OKBet's business, personal data may be transferred to the successor entity as part of that transaction. Affected players will be notified of any such transfer and the privacy implications prior to their data being transferred.

OKBet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Active account data (identity, contact, financial): retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, as required by anti-money laundering regulations;
• KYC documents: retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later;
• Transaction records: retained for a minimum of five (5) years for financial audit and AML compliance purposes;
• Gaming activity data: retained for a minimum of three (3) years for responsible gambling monitoring and dispute resolution;
• Customer support communications: retained for two (2) years for quality assurance and complaint handling purposes;
• Technical and log data: retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not feasible, the data is destroyed using industry-standard secure deletion methods.

OKBet recognises and respects your rights with respect to your personal data. Depending on applicable law, you may hold the following rights:

To exercise any of these rights, please contact our support team via live chat or email at [email protected] (plain text — not a clickable link). We will respond to all verifiable requests within thirty (30) days. In complex cases we may extend this period by an additional thirty (30) days with prior notification.

We may require you to verify your identity before processing a data rights request to prevent unauthorised access to your personal data.

OKBet uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience on the platform. The following categories of cookies may be used:

9.1 Strictly Necessary Cookies

These cookies are essential for the operation of the platform. They enable core functionality such as user authentication, session management, and security features. These cookies cannot be disabled without affecting platform functionality.

9.2 Functional Cookies

These cookies remember your preferences and settings — such as your preferred language, display settings, and login status — to provide a more consistent experience across sessions.

9.3 Analytics Cookies

These cookies collect aggregated, anonymised data about how users interact with the OKBet platform. This information is used to improve platform performance, identify usability issues, and understand which features are most valued by our players. Analytics data does not identify individual users.

9.4 Managing Cookies

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse certain categories of cookies or delete existing cookies. Please note that disabling strictly necessary cookies may impair your ability to use the OKBet platform. For further information on managing cookies, refer to your browser's help documentation.

OKBet employs a multi-layered approach to data security designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption at rest for all stored personal data and financial records;
• Two-factor authentication (2FA) available for player accounts;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of our platform infrastructure;
• Continuous monitoring of our systems for unusual activity, intrusion attempts, and data anomalies;
• Formal data breach response procedures with defined escalation paths and notification timelines.

Whilst OKBet takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your OKBet account, enable two-factor authentication, and never share your login credentials with any third party.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, OKBet will notify affected players without undue delay and in accordance with its obligations under applicable law.

OKBet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes age verification steps designed to prevent minors from accessing the platform. All accounts are subject to KYC verification which includes confirmation of the account holder's age through valid government-issued identification.

If OKBet becomes aware that personal data has been collected from an individual who is under the age of 21, we will take immediate steps to suspend the relevant account, delete the associated personal data, and return any funds deposited to the originating payment method. No winnings will be paid out in such circumstances.

If you believe that a minor may have accessed OKBet or provided personal data to us, please contact our support team immediately via live chat or email.

OKBet operates under an international licensing framework and may process personal data on servers or through service providers located outside of Malaysia. Where personal data is transferred to jurisdictions outside Malaysia, OKBet takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within the platform's primary operating jurisdiction.

Safeguards employed for international data transfers include:

• Contractual data processing agreements incorporating internationally recognised data protection clauses with all data processors handling your data;
• Transfer impact assessments for transfers to jurisdictions without equivalent data protection standards;
• Encryption of data in transit for all cross-border transfers.

By using OKBet, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia and consent to such transfers subject to the safeguards described in this section.

OKBet reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, we will provide notice via a site announcement or email notification to registered players prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects when the most recent revision was published. We encourage you to review this policy periodically to stay informed of how OKBet handles your personal data. Continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by OKBet, please contact us through the following channels. We are committed to responding promptly and constructively to all privacy-related enquiries.

• Email: [email protected] (plain text only — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the OKBet platform, with peak coverage during Malaysian Time (GMT+8) business hours
• Response Timeframe: We aim to respond to all privacy-related enquiries within 5 business days and to data subject rights requests within 30 days

When contacting us about a data rights request, please include your registered email address and a brief description of your request so we can verify your identity and process your enquiry efficiently.

For information about our Terms of Service, please visit our Terms & Conditions page. For responsible gambling tools and player protection resources, please visit our Responsible Gambling page.